What leaves your machine, and what doesn't
The application
The inventory SPECTRA builds, the sensor history, your alert rules and every export stay on the machine. Nothing in them is transmitted.
SPECTRA can send anonymous detection data: which hardware was found and which readings could or could not be read, so the next version reads more machines correctly. It carries no serial numbers, user names, network addresses, file names or the inventory itself. It is off until you turn it on in Settings, Telemetry, where you can preview exactly what would be sent and turn it off again at any time.
The update check asks spectraapi.innovative-sol.com whether a newer build exists - the SPECTRA service does every six hours, the app when it starts. It sends the installed version and, so we know how many PCs run which build, a short census: a machine reference (a one-way hash of the Windows installation id - the same reference a licence activation uses, which cannot be turned back into the id, your name or anything on the PC), the Windows build, the Windows display language, SPECTRA's own language, and the country set in Windows (Settings, Time and language, Region). The country is what you chose there; it is never worked out from your internet address. Update checks cannot be turned off, because shipping security fixes to installed copies depends on them. When the service installs an update it reports whether the install succeeded, with the installer's error code if it did not.
Crash reports. When SPECTRA crashes it writes a report on the PC: the error, where in SPECTRA it happened, the version and the machine reference. It is sent to us only if anonymous detection data is turned on; otherwise it stays on the PC, where a support request can include it.
Support requests are sent only when you write to us from Settings, Support. A request carries what you type, the e-mail address if you give one, any files you attach, SPECTRA's log, recent crash reports and a description of the PC (the same anonymous detection data you can preview in Settings, Telemetry), and the form lists every one of them before you press Send. The log can contain folder names from the PC. Requests are kept so we can answer them and are read by our support staff; drafts of our replies may be prepared with an AI model, and a person is responsible for what is sent.
Licence activation sends the licence key and the machine reference (for SPECTRA Portable, a random reference kept on the drive instead), once per computer; removing the licence sends them again to free the seat. Nothing else about the PC is sent.
Health certificates (Technician) are sent only when you press Issue. A certificate carries what its preview shows - the computer's model, processor, memory, graphics and Windows version, its drives' health and hours, battery wear, the last stress test and benchmark, your note - and the name on your licence as its issuer. It carries no serial numbers, keys, user names or network details. It is public to anyone who has its number, until you withdraw it.
Alert delivery, remote access and the client report involve us not at all: alerts go straight from your PC to the mail server, webhook, Discord or Telegram you set up; the remote API answers only the machines you allow; client reports are made and saved on your PC.
The web server keeps its ordinary access log (IP address, time, request) for a limited period. The census, crash reports and support requests are stored without the address they came from, except a support request, which keeps it to stop abuse.
This website
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Contact
Innovative Solutions GRUP SRL, Bucharest, Romania. Questions about your data: sales@innovative-sol.com, or Settings, Support in SPECTRA.